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Administrative Team

The FirstSteps Administrative Team keeps the company running smoothly. This team is your primary contact for business, scheduling, and PR related inquiries.

Director of Operations

Brynn Gordon, M.A., BCBA

Brynn Gordon

From a very young age, Brynn had a passion for children and knew that her career would ultimately include working with them in some capacity. After graduating with a B.A. in Psychology, she spent a few years trying on different hats, such as those of: banking manager, executive assistant, law student, and world traveler. Eventually, her travels brought her back to Ventura County where she decided to complete her M.A. degree in Psychology. While pursuing her Masters at Pepperdine University, Brynn sought a career that would fulfill her desire to be of service to children and families. She found a position providing direct ABA treatment to children in Ventura County, and quickly realized she had found her calling in the field of ABA.

Upon receiving her M.A. Degree, Brynn was led to FirstSteps due to our mission and the opportunity to grow with such a passionate and inspiring agency. Over the years, Brynn has held numerous positions in multiple FirstSteps locations, which all led to her current role as FirstSteps’ Director of Operations. She is thrilled to have the opportunity to merge her love of clinical work with her passion for leadership and operations.

Brynn is inspired daily by the FirstSteps team and the children and families we serve. When she is not working, she can often be found enjoying the mountains and beaches of Ventura County, reading a good book in the sunshine, or traveling with her husband.

Senior Human Resources Partner

Nikki Saffrey

Nikki Saffrey

Nikki Saffrey joined the FirstSteps Team in April 2018. Nikki studied at Southampton University in England and moved to the US in 1990. Nikki started her Human Resources career in 2006 with a large retail company prior to joining FirstSteps. Nikki also spent many years in Management and had a passion for leadership and helping others grow. Since then, she has found her work with FirstSteps extremely rewarding and looks forward to her daily interactions with the kiddos!

Nikki has embraced her role as the Senior HR Partner and has enjoyed providing support and advice to the Team at FirstSteps. Nikki is very familiar with giving strategic advice and directing the administrative functions of all aspects of Human Resources. Nikki overseas all functions of HR for all five of our locations.

She is currently a member of SHRM, Society for Human Resource Management, to enable her to enhance awareness of company initiatives and share this knowledge with her team along with serving others in this dynamic role.

Nikki lives in Redondo Beach with her Husband and children. When she is not working, Nikki loves to be outdoors enjoying the lovely California weather.

Regional Director of Scheduling

Jamie MacDonaugh

Jamie MacDonaugh

Jamie MacDonaugh joined the FirstSteps Team in November 2012. Jamie studied Sociology at Saint Mary's College of California in Moraga.  After graduating, she soon began her career as an Administrative Assistant at an ABA agency and decided to continue to learn more about the Autism community.  Jamie enjoyed the help that she was able to offer to families and decided to continue learning how to make more of an impact on families by becoming a member of the Scheduling Department at FirstSteps. Growing up in a large family and through various types of volunteer work, Jamie is able to act out her passion for serving others by providing the best service to our families that she can.

Jamie oversees and facilitates all therapy schedules and teams for our East Los Angeles and Contra Costa County offices. Jamie enjoys assisting FirstSteps families by collaborating with them and their clinical team to build long term schedules, make necessary schedule adjustments, and to meet evolving needs of our families. Ms. MacDonaugh is originally from Southern California but now resides in Walnut Creek. She loves experiencing new and different parts of the San Francisco Bay area.

Paige Montes